Privacy Policy

The Physioview Web site is owned and operated by North Coast Medical, Inc., a California corporation (referred to herein as “us”, “we”, “our”, or “NCM”).
NCM is committed to honoring the privacy of your personal information.
This privacy policy describes the ways in which we collect, use, and protect your information, as well as the ways in which you can access and control the information available to us.

Please read this entire statement before using or submitting information to our Web site.

About This Privacy Policy

This privacy policy only applies to the Physioview Web site.
The database of information submitted to the Physioview Web site is stored using Honeycomb Internet Services.
To read about Honeycomb’s privacy policy and security measures, please visit

We have no control over the manner in which other Web sites treat your privacy, including but not limited to any Web sites that are linked to the Physioview Web site.
We recommend that you read the privacy policy at each Web site you visit after leaving the Physioview Web site.

Our Web site is password protected for administrators, providers, and patients.
Each subscribing clinic identifies an individual who will serve as the account administrator, and separate sub-accounts are provided for a number of providers associated with that clinic.
Each provider in turn sets up an account for each patient, and, through the Web site, we provide exercise instructional materials for the providers to use with those patients.
Providers are then able to edit instructions and materials to meet the needs of individual patients.

What Information We Collect

Unregistered Users

Visitors are able to browse portions of the Physioview Web site without providing any personally identifiable information.

Clinics and Administrators

Whether subscribing or taking advantage of our free trial, clinics that register on our Web site are asked to provide us with their practice name, their designated administrator’s full name, and contact information.
When first accessing a new account, the administrator is asked to: a) provide identifying information, including full name and email address and (b) create a user ID and password.
The subscription process is handled via invoicing.


When first accessing a new account, providers are asked to: a) provide identifying information, including full name and email address and (b) create a user ID and password.
Providers are responsible for entering each patient’s personal information, which includes the patient’s full name, date of birth, email address, and exercise aspect.

Surveys may appear on our Web site allowing providers to offer feedback, suggestions, or other information, should they choose to participate.

We collect and store data on what exercises providers assign on a given day and when the exercise is discontinued.
This data is linked to the provider’s identifying information.


Patient information is entered by the patient’s provider, and includes the patient’s full name, date of birth, email address, and exercise aspect.
We send each new patient a temporary user ID and password via email, which the patient must change after first logging into the account.

Statistical Data

We also collect and store information on the frequency with which each exercise in the Physioview database is accessed.
This information is not linked to personally identifiable information of any provider or patient.

Automatic Data Collection

The Physioview Web site uses cookie and tracking technology.
Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.
Cookies can also help customize the Physioview Web site for visitors.
The Physioview Web site uses cookies and other tracking technology for these purposes and to make sure you do not see the same information repeatedly.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.
We do link the information we store in cookies to personally identifiable information you submit while on our site.

Cookies must be enabled in order for a used to be authenticated during the login process.
If a user has a security setting that prohibits cookies the user will not be able to log in to
Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

We also automatically store clients’ IP addresses.

How We Use Your Information

Clinics and Providers

We use patient-specific information submitted by providers to identify exercises that are appropriate for each individual patient.
We also track which exercises are assigned on which dates, and when a given exercise is discontinued.

We may use submitted information to contact a clinic by telephone, mail, or email, or to contact a provider by email.
Such contact is typically for the purpose of obtaining feedback to improve our services and enhance customer satisfaction.
We will not initiate contact with a clinic, provider, or patient with the purpose of soliciting the purchase of other products or services.

We may use information submitted by a clinic during registration to verify that the clinic exists and is legitimate.


We use patient email addresses to send each patient a message which tells the patient that exercises are available on-line, and provides the patient with a temporary user ID and password.
We do not otherwise use or distribute patient information.

How We Protect Your Information

Accounts are all protected by a user ID and password. Administrators, providers, and patients are individually responsible for protecting the user IDs and passwords that provide access to their accounts.

Please note that no data transmission over the Internet can be guaranteed to be 100% secure.

All user information is stored using Honeycomb’s storage service.
Please see for information pertaining to Honeycomb’s privacy policy and security measures.

All NCM employees and independent contractors with access to any administrator’s, provider’s, or patient’s personal information are prohibited from using such information for purposes outside the scope of their NCM employment or work agreements, and are required to abide by this privacy policy.
Those who violate the policy are subject to disciplinary action, up to and including termination of their employment and legal action.

Your Access To And Control Of Information

If a clinic decides to terminate its subscription to our service or does not wish to subscribe following a free trial, all personally identifiable information related to that clinic, its providers, and its patients will be deleted from our electronic database upon the request of any clinic representative, provider, or patient associated with the terminated account.

Administrators and Providers

Specific details regarding subscriptions with Physioview may be viewed at any time by clicking on the “My Account” tab, located at the top of the pages of the Physioview Web site.

Administrators and providers may change their personal information, user IDs, or passwords as desired.


We restrict the viewing of each patient’s personal information and personalized exercise instructional materials to NCM and its employees, the patient, the patient’s provider, other providers within the same clinic, and the clinic administrator.
We restrict the editing of such information to NCM and its employees, the patient’s provider, other providers within the same clinic, and the clinic administrator.
Patients may change their own user IDs and passwords, however, as desired.

Children’s Privacy

Our Web site is designed and intended for adult providers and administrators.
However, some patients that use our Web site may be children, including children under the age of 13.
The personal information we require for patients under the age of 13 is limited to full name, email address, date of birth, and exercise aspect, as is required for all patients.
We do not distribute the personal information of any patients – children or otherwise – to third parties.
Nonetheless, we require that any provider with a patient under age 13 provide that child’s parents or guardians with notice of this privacy policy, and that at least one of the child’s parents or guardians email us indicating his or her consent, before that patient’s personal information may be entered on our system.

Privacy Policy Changes

We will make every effort to notify registered clinic administrators, providers, and patients of any significant changes made to our privacy policy, and will post such changes to this Web site in a timely manner.
In the event of a significant change, we will not alter the way we handle any personal information that was obtained prior to the change without first obtaining individual consent.

Contact Us

If you have any questions or concerns about your personal information or our privacy policy, please contact or (866) 640-8439.

This privacy policy was last updated on June 5, 2012.